The Acquarello Swiss Quality Hotel offers 59 guestrooms with air conditioning, refrigerators, and complimentary bottled water. Some rooms feature a balcony, a flat-screen TV, and an espresso machine. A large room option includes 2 single beds, 1 double sofa bed, and a fully equipped kitchen. All rooms have a private bathroom with a shower and hairdryer. The hotel provides high-speed Wi-Fi for CHF 2.00 per day.
Dining Options
Café Milano Bar & Restaurant serves light lunches and snacks. A complimentary continental breakfast is available daily from 7:00 AM. The restaurant is open to both guests and visitors.
Leisure & Recreation
Guests can use the fitness center, sauna, and shared lounge. The hotel is near hiking and biking trails. Golf courses are also accessible nearby. A fireplace in the lobby adds a cozy touch.
Location & Transport
The hotel is in Lugano's old town, steps from the lake, Congress Centrum, and Casino of Lugano. The funicular to the main railway station stops right outside. FoxTown Factory Stores are a short drive away. Public parking costs CHF 45 per day.
Services & Features
Multilingual staff assist with luggage storage and laundry. The hotel has a conference room and offers keyless entry. Ironing facilities and heating are available in all rooms. Extra beds and baby cots are not provided.
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From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
My stay at the hotel was quite mixed. While the location was amazing and the rooms were generally comfy, the noise from the lift and rail was a significant issue for me. The service was friendly overall, but there were a few inconsistencies, especially during check-in. The dining experience was standard, with some delicious offerings but also some delays in service. The hotel offers some great facilities, but the room took a long time to cool down properly, affecting my overall comfort.
Rooms
5.0
The room was affected by the noise of the lift and rail, making it difficult to get proper rest. It also took quite a while to cool down, which was frustrating.
Service
7.0
The service was generally friendly, and the staff provided helpful recommendations. However, there were some issues with consistency, especially during check-in.
Location
8.0
The hotel is centrally located in the heart of Lugano, making it convenient for exploring the city. However, the noise from the funicular frequencies was a downside.
Dining
7.0
The dining experience was a bit slow at times, but the food was delicious overall. Options like fresh orange juice and homemade pizza were appreciated.
Facilities
6.0
The hotel offers good facilities like a laundrette and vending machines, but the noise issue in the room impacted my overall experience.
H.
United States,
December
2023
8.0/10
I found the hotel to be conveniently located right above the funicular with easy access to both downtown and the train station. The rooms were comfortable, but it seemed I had only booked for one guest and had to pay extra for the second person. The service was correct and friendly, but not the most welcoming. The location was perfect for tourism, being very central and easily accessible. The dining experience was a great way to start the day with a variety of options, and ending with a relaxing glass of wine in the lounge. Overall, my stay was pleasant with some minor drawbacks.
Rooms
8.0
The rooms were comfortable and located over-and-near the funicular with good daylight and views from the 4th floor or higher.
Service
7.0
The service, overall, was nice, except for a minor issue when we first arrived. The staff were super friendly during our stay.
Location
9.0
The hotel's location was the best part of my stay, being very central and easily accessible to attractions and the train station.
Dining
8.0
The dining experience was enjoyable, providing a variety of options for breakfast and a great way to start the day.
Facilities
8.0
The hotel offered nice facilities to enhance my stay.
Clarence
United States,
July
2023
8.2/10
I found the hotel to be quite comfortable and family-friendly, but it was a bit overpriced compared to other options. The central location was fantastic, although it could get noisy due to the nearby lift. The dining experience was delightful, despite the limited variety. Overall, a decent choice for a stay in Lugano.
Rooms
8.0
The rooms were spacious and could accommodate three adults and two kids comfortably. For a better view and natural light, I'd recommend a room on the 4th floor or higher.
Service
7.0
The service was friendly and helpful, except for an encounter with one lady during check-in. The availability of a laundry service was a convenient perk.
Location
9.0
The hotel's location was excellent, right in the heart of Lugano's historical city center with easy access to the train station, bus station, shops, bars, restaurants, and Lake Lugano.
Dining
9.0
I was pleasantly surprised by the quality and variety of the food served. Starting the day with a great breakfast and ending it with a glass of wine in the lounge was a highlight.
Facilities
8.0
The hotel facilities were modern and well-maintained, offering a pleasant atmosphere for guests to enjoy.